What is the procedure for submitting a formal complaint?
Answer
All members of staff are expected to try and resolve any concerns or complaints informally with their Manager, Head or Department or Representative of the People and Organisational and Effectiveness Division prior to raising a formal grievance.
If the concerns relate to any of those mentioned above, can be informally discussed with the relevant Executive Dean or Divisional Director.
Staff are encouraged to express concerns in an open and honest manner and to use the formal Grievance procedure only when the informal approaches have not resolved the issue or they feel unable to tackle concerns on an informal basis.
The Grievance procedure and form can be found on the link below.